Shipping policy
Shipping Policy
Thank you for shopping with zhumengpets. This Shipping Policy explains our shipping process, delivery time, tracking rules and shipping terms for all orders placed on our website.
1. Shipping Area
We ship products only to the United States.
We do not ship to EU countries, Canada, Australia or other international regions.
2. Shipping Origin
All orders are shipped directly from China.
Our products are fulfilled by international cross‑border logistics. We operate a dropshipping store, and goods are dispatched directly from our supplier warehouses within China.
3. Processing Time
All orders require 1–3 business days processing time before shipment.
Processing includes order verification, quality check, packaging and logistics arrangement.
Orders placed on weekends or holidays will be processed on the next business day.
4. Estimated Delivery Time
Standard shipping delivery time: 7–20 business days
Delivery estimation depends on logistics transportation, international customs clearance and remote regional transportation.
Shipping delays may occasionally occur due to peak season, customs inspection, weather conditions or carrier delays. We do not guarantee exact delivery dates.
5. Tracking Information
After your order ships, you will receive an email with your tracking number and tracking link.
Tracking information may take 2–5 business days to update and display full transit status after shipment.
If your tracking shows no update for several days, please contact our customer support for assistance.
6. Shipping Fee
Shipping fees are calculated and displayed at checkout according to product weight and destination.
We occasionally offer free shipping promotions for qualified orders.
7. Customs & Import Rules
All shipments are exported from China and imported into the United States following US customs regulations.
Buyers are responsible for any local customs inspection rules, local taxes or state-related charges if applicable.
8. Undeliverable & Wrong Address
Customers are responsible for providing accurate and complete shipping addresses.
We are not responsible for lost packages, failed delivery or return-to-sender caused by incorrect address, incomplete address, customer missed delivery or recipient refusal.
9. Lost or Stalled Packages
If your package is stuck in transit or lost for a long period, we will assist you in filing a logistics investigation.
Final resolution including reshipment or partial refund will be determined according to the official logistics investigation result.
10. Order Combination & Split Shipment
Multiple items in one order may be shipped in separate packages to ensure faster delivery.
Split shipments do not generate extra shipping fees for customers.
11. Shipping Exclusion
We do not support expedited shipping, overnight shipping or express delivery services.
12. About Customs Duties
International shipments shipped from China follow US customs regulations. Orders valued below $800 are generally duty-free. If customs imposes import duties and taxes upon arrival in the United States, all relevant fees shall be borne solely by the buyer. Our store does not collect, undertake or reimburse any customs charges.
13. Contact
If you have any questions about shipping rules, please contact us:
Email: shop@zhumengpets.com